Terms of service

Terms of Service

Overview

This website is operated by SOLOKAT LTD, trading as Alice & Lily Toronto. Throughout the site, the terms “we,” “us” and “our” refer to SOLOKAT LTD.

Alice & Lily Toronto offers this website, including all information, tools and services available through this site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependants to use this website.

You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

You must not transmit viruses, malware or destructive code.

Any breach of these Terms may result in the immediate termination of service.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content, excluding payment information, may be transferred unencrypted across networks. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete or outdated. All content is provided for general information only and is used at your own risk.

We reserve the right to modify site content at any time without an obligation to update prior information.

Modifications to the Service & Prices

Product prices are subject to change without notice.

We may modify or discontinue the Service at any time without liability to you or any third party.

Data Collection & Analytics Tools

We use third-party tools, including Google Analytics and Google Ads, to:

  • Analyse website usage
  • Improve functionality
  • Deliver relevant advertising

Collected data may include your IP address, device type, browser type, pages visited and advertising interactions through cookies and similar technologies.

You may opt out through:

  • Google Analytics Opt-out Browser Add-on
  • Google Ads Settings

For more information, please review our Privacy Policy and Cookie Policy.

Products or Services

Some products may be available exclusively online and in limited quantities.

Returns and exchanges are governed strictly by our Refund & Return Policy.

We make every effort to display products accurately but cannot guarantee colour accuracy across all devices.

We reserve the right to limit sales by person, region or jurisdiction and to discontinue products at any time.

Shipping Policy Summary

We ship to all major English-speaking markets, including but not limited to:

  • Canada
  • United Kingdom
  • United States
  • Ireland
  • Australia
  • New Zealand

Order cut-off: 1:00 PM (GMT)
Handling time: 1–3 business days
Transit time: 6–8 business days
Estimated delivery: 7–10 business days

We work with trusted carriers such as Royal Mail, Canada Post, USPS, Australia Post, UPS, FedEx and DHL.

Tracking details are provided once your order has shipped. For complete information, please review our Shipping Policy.

Refund & Return Policy Summary

  • A 30-day return window applies from the delivery date.
  • Items must be unused and returned in their original packaging.
  • Return shipping is free for defective or incorrect items.
  • For change-of-mind returns, return shipping is the customer’s responsibility.

Refunds are processed after inspection and typically appear within seven business days.

Some items are non-returnable for hygiene reasons and will be clearly marked.

Please review our Refund & Return Policy for complete information.

Accuracy of Billing & Account Information

We reserve the right to refuse or cancel orders that appear fraudulent or abusive.

You agree to provide accurate billing and account information and to update it whenever necessary.

Optional Tools

Third-party tools are provided “as is” without warranties. Your use of such tools is entirely at your own risk.

Third-Party Links

We are not responsible for third-party content, websites or transactions. Please review the relevant third party’s policies before engaging with them.

User Comments & Submissions

Any comments or submissions may be used by us without restriction.

You are responsible for ensuring that your content does not violate any third-party rights or applicable laws.

Personal Information

Your personal data is governed by our Privacy Policy.

Errors & Omissions

We reserve the right to correct errors or cancel orders if information is found to be inaccurate at any time.

Prohibited Uses

You may not use the website or its content for unlawful, abusive, fraudulent, obscene or malicious purposes or to violate any laws or the rights of others.

Disclaimer of Warranties & Limitation of Liability

The Service is provided “as is” and “as available.”

We do not guarantee that the Service will be uninterrupted or error-free.

To the fullest extent permitted by applicable law, we are not liable for damages arising from your use of the Service.

Indemnification

You agree to indemnify and hold harmless SOLOKAT LTD, trading as Alice & Lily Toronto, and its affiliates from any claims arising from your breach of these Terms or applicable laws.

Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain valid and enforceable.

Termination

These Terms remain effective unless terminated by you or us.

We may terminate your access at any time if you violate these Terms.

Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and us.

Governing Law

These Terms are governed by the laws of the United Kingdom.

Changes to These Terms

We may update these Terms at any time. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

Contact Us

Website name: Alice & Lily Toronto
Company name: SOLOKAT LTD trading as Alice & Lily Toronto
Company Number: 17342166
Email address: solokattrade@gmail.com

Registered address:

Suite 11035, 5 Brayford Square
E1 0SG, London
United Kingdom