Shipping policy

Shipping Policy – Alice & Lily Toronto

Last updated: July 23, 2026

At Alice & Lily Toronto, we are committed to providing a clear, reliable, and transparent shipping experience for customers across all English-speaking markets worldwide. Below you’ll find detailed information about our shipping coverage, delivery times, and processes.

Shipping Locations

We currently ship to all major English-speaking countries, including but not limited to:

  • Canada
  • United States
  • United Kingdom
  • Ireland
  • Australia
  • New Zealand

Additional English-speaking regions may be supported at checkout depending on local carrier availability.

If your country is available during checkout, we are able to ship to your location.

Order Processing

Order Cut-Off Time

Orders placed before 1:00 PM (GMT) are processed the same business day. Orders placed after this time will be processed on the next business day.

Order Handling Time

  • 1–3 business days (Monday–Friday)

Once processed, orders are handed over to one of our trusted shipping partners.

Estimated Delivery Times

  • Transit time: 5–9 business days (Monday–Friday)
  • Total estimated delivery time: 7–10 business days (Monday–Friday)
  • UK transit time: 1–4 business days (Monday–Friday)

Delivery times are estimates and may vary depending on the destination, customs processing, peak seasons, or external carrier delays.

Carrier Services

We work with reliable international carriers to ensure safe and timely delivery, including:

  • Royal Mail
  • Canada Post
  • USPS
  • Australia Post
  • New Zealand Post
  • FedEx
  • DHL

The carrier used may vary depending on the destination and logistics availability.

Shipping Costs

  • Free shipping: Available on all eligible orders unless stated otherwise at checkout.
  • Any shipping promotions or exceptions will always be clearly displayed before payment.

There is no minimum order value unless specified during a promotional period.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

You can track your shipment at any time through our Order Tracking page.

Delivery Issues

If you experience delays, missing tracking updates, or believe your package may be lost, please contact our support team as soon as possible.

We will investigate the issue and work with the carrier to resolve it promptly.

Questions?

Please visit our Frequently Asked Questions (FAQs) page or contact our customer support team—we’re happy to help.

Contact Us

Website name: Alice & Lily Toronto
Company name: SOLOKAT LTD trading as Alice & Lily Toronto
Company Number: 17342166
Email address: solokattrade@gmail.com

Registered address:

Suite 11035, 5 Brayford Square
E1 0SG, London
United Kingdom