Privacy policy

Privacy Policy – Alice & Lily Toronto

Last updated: July 23, 2026

This Privacy Policy describes how SOLOKAT LTD, trading as Alice & Lily Toronto (the “Site,” “we,” “us” or “our”), collects, uses and discloses your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information collected about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with applicable legal obligations
  • Enforce our Terms of Service
  • Protect or defend the Services, our rights and the rights of our users or others

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use our Services.

When we use the term “personal information,” we mean information that identifies, relates to, describes or can reasonably be associated with you.

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact details, including your name, address, telephone number and email address
  • Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number
  • Account information, including your username, password, security questions and other information used for account security
  • Customer support information, including information you choose to include in communications with us

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your ability to use certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”).

Usage Data may include:

  • Device information
  • Browser information
  • Network connection details
  • IP address
  • Pages visited
  • Account activity
  • Other information regarding your interaction with the Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service providers that support our Site and Services, such as Shopify
  • Payment processors that collect payment details, such as credit or debit card information and billing addresses, to process payments and fulfil orders
  • Advertising and analytics partners that collect information through tracking technologies when you interact with our Site, emails or advertisements

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We do not sell your personal information.

Providing Products and Services

We use your personal information to perform our contract with you, including:

  • Processing payments
  • Fulfilling orders
  • Sending order and account notifications
  • Managing customer accounts
  • Arranging shipping
  • Handling returns and exchanges

We may also allow Shopify to match your account with other Shopify services you choose to use. Shopify processes this information according to its own Privacy Policy.

Marketing and Advertising

We may use your personal information to send promotional communications by email, SMS or post and to show advertisements on our Site and other websites.

If you are located in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent, illegal or malicious activity.

If you are an EEA resident, the legal basis for this processing is our legitimate interest under Article 6(1)(f) of the GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services based on our legitimate business interests under Article 6(1)(f) of the GDPR.

Cookies

We use Cookies to operate and improve our Site and Services, remember user preferences, perform analytics and tailor advertising.

For information about Shopify-specific cookies, please visit Shopify’s Cookie Policy.

We also use Google Analytics and Google Ads:

  • Google Analytics collects data such as device type, browser, IP address and pages visited.
  • Google Ads uses cookies to deliver relevant advertising.

You can manage or opt out through:

  • Google Analytics Opt-out Browser Add-on
  • Google Ads Settings

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

How We Disclose Personal Information

We may disclose personal information:

  • To service providers, including IT, payment, fulfilment, analytics and customer support providers
  • To marketing and advertising partners
  • With your consent or at your direction
  • Within our corporate group
  • In connection with legal obligations, corporate reorganisations or business transactions

We do not use or disclose sensitive personal information without consent unless otherwise permitted or required by law.

Third-Party Websites and Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies separately before providing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

Security and Retention

No method of transmission or storage is completely secure. We apply reasonable measures intended to protect your personal information.

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Maintain business and transaction records
  • Comply with legal obligations
  • Enforce agreements
  • Prevent fraud
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access or know what personal information we hold about you
  • Request the deletion of your personal information
  • Correct inaccurate personal information
  • Receive a portable copy of your information
  • Restrict or object to certain processing
  • Withdraw your consent
  • Appeal decisions relating to your privacy request
  • Submit a complaint to a relevant data protection authority

You can exercise your rights by contacting us using the information below. We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle your personal information, please contact us first.

If your complaint remains unresolved, you may have the right to contact the relevant data protection authority in your country.

International Users

Your information may be transferred, stored and processed outside your country of residence, including in Canada and the United Kingdom.

Where required, we use recognised legal safeguards for international transfers of personal information.

Contact Us

Website name: Alice & Lily Toronto
Company name: SOLOKAT LTD trading as Alice & Lily Toronto
Company Number: 17342166
Email address: solokattrade@gmail.com

Registered address:

Suite 11035, 5 Brayford Square
E1 0SG, London
United Kingdom